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Managing Customer Value: Creating Quality and Service That Customers Can See
Gale, Bradley T.
$71.30
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The Customer Comes Second: Put Your People First and Watch 'Em Kick Butt
Rosenbluth, Hal F.
$55.75
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Moments of Truth
Carlzon, Jan
$28.85
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Outside Innovation: How Your Customers Will Co-design Your Company's Future
Seybold, Patricia B.
$55.75
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You Can't Win a Fight With Your Client: & 49 Other Rules for Providing Great Service
Markert, Tom
$32.60
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Built for Use: Driving Profitability Through the User Experience
Donoghue, Karen
$57.70
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Customercentric Selling
Bosworth, Michael T.
$61.55
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Sun Tzu Strategies for Selling: How to Use the Art of War to Build Lifelong Customer Relationships
Michaelson, Gerald A.
$24.90
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Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the War for Customers
Michaelson, Gerald A.
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding How and Why Your Customers Buy
Stinnett, Bill
$36.45
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Instant Repeat Business
Sugars, Bradley J.
$36.45
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Care Packages for Your Customer: An Idea a Week to Enhance Customer Service
Glanz, Barbara A.
$40.35
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Master Data Manaagement and Customer Date Integration for a Global Enterprise
Berson, Alex
$119.50
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Clued in: How to Keep Customers Coming Back Again and Again
Carbone, Lewis P.
$71.30
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Reinventing Your Contact Center: A Manager's Guide To Successful Multichannel CRM
Schwartz, Lisa M., M.D.
$93.80
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The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women
Warner, Fara
$67.45
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Customer Service: Career Success Through Customer Loyalty
Timm, Paul R.
$174.05
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Managing Customers for Profit: Strategies to Increase Loyalty and Build Profits
Kumar, V.
$80.95
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New Arrivals
Essentials of Crm: A Guide to Customer Relationship Management
Bergeron, Bryan P.
$100.25
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It's Your Business!: The Smart Guide to Customer Service
Wilk, Marty
$32.60
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SugarCRM For Dummies
Fredricks, Karen S.
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Why Service Stinks: And Exactly What to Do About It
Gross, T. Scott
$40.35
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
Snow, Dennis
$42.25
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Customer Friendly: The Organizational Architecture of Service
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