Return to sender parcels
Australia Post may return parcels to us for the following reasons:
Insufficient Address
Left Address/Unknown
Refused
Unclaimed
We will be in touch with you via email or phone when this occurs. Please be aware that resending these parcels will
incur a charge towards the additional postage costs, based on standard Australia Post freight fees.
Where the address is confirmed as 100% correct we will resend the parcel at our expense. Please remember to include the company name if the goods are being delivered to a business address.
dStore does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do
all we can to recover the parcel on your behalf.
dStore will hold returned parcels for a period of 4 weeks and will attempt contact a minimum of three times. Where
we are unable to make contact with you, the order will be cancelled and a credit placed on your dStore account
for the amount of the goods only. This credit can be used towards another order.
Lost parcels
dStore uses the ELADS Parcel Tracing system to track your orders at every point stage of the delivery process, but
we accept that sometimes a parcel may go missing. If this is the case, we will launch an investigation with Australia
Post – this can take up to 7 business days to be resolved.
We understand that sometimes such parcels are intended as gifts and required by a certain date. We sincerely regret the inconvenience caused by the delay, but dStore cannot resend goods or provide any kind of renumeration until this investigation is resolved. In the event the goods cannot be located, dStore will resend them where possible via ELADS only. Alternatively, a refund may be available upon request.
It's important to remember here that ELADS parcels can be signed by any adult at the delivery address. So, if it is a work address you have nominated then it's a good idea to check with reception or your mailroom.
If the parcel can not be found, we will send out a replacement
or provide a full refund depending on which you would prefer. |
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