My parcel has not arrived within the expected timeframe!

Here's an easy way to check if your parcel is overdue:

1. Make sure you have received a dispatch email. If you can't locate this email you can check to see if the parcel has been dispatched in Your Account by referring to your order history.
2. If you parcel has been dispatched, then check the average delivery times to your area - click here for that information.
3. If the delivery method of your parcel is ELADS - Australia Post, you can track the progress of your parcel via the internet. For a quick explanation of how to do this click here.

If your parcel has not arrived within the expected timeframe, please call us toll-free on 1800 DSTORE (1800 378 673) or email us.