For dStore Gift Vouchers
If you have received a dStore Gift Voucher as a gift you have two important numbers – the Gift Voucher ID and the Redemption code as printed on the voucher or in your gift voucher email. You will need to ensure that you enter these numbers in the required fields here. dStore Gift Vouchers are claimed separately to promotional vouchers and both the ID and redemption code are required.
If you dStore gift voucher is not being accepted please contact us with the gift voucher ID, the gift voucher redemption code and the email address of the person who sent the voucher to you. We will then get back to you with the gift voucher ID and redemption code that you will need to claim your dStore gift voucher.
For Promotional Vouchers
These voucher have a unique code that is 10 digits long. First check that you are redeeming it on the right page - a web address will be provided with the offer and it may look something like this:
https://dstore.com.au/promo/special offer
If you do not know where to go to redeem your voucher, just contact us with your voucher code and we will point you in the right direction.
If your promotional voucher isn't being accepted please double check the unique voucher code and ensure that it is 10 digits in length. If, after checking the code, you are still experiencing problems please contact us with the following information:
- voucher code
- value of the voucher
- where the voucher was obtained from
We will get in touch with you with the solution as soon as we can. |
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